Returns & Refunds

We really hope you are pleased with the products you receive from us, However if you do experience an issue or a problem with your order please contact us and we will do our best to resolve it as quickly as possible.


If an item you have received is either faulty or incorrect please notify us within 7 days of receiving them. Once the item has been returned to us we will inspect it and arrange for it to be replaced or refunded (either partially or fully). Replacement items will be subject to current stock levels. If the item is faulty or incorrect due to our error we will pay for all return postage costs, however if we find the item to be correct/functional upon inspection you will be responsible for any postage costs in order to send the item back to you.

Please use the RMA section for all returns this can be found in your account section of this site click on the purchase invoice and use the return item function, this will ensure a full paper trail is kept and you will be updated at each stage.

Under the Distance Selling Regulations Act you have the right to cancel your order and return any items purchased from us within 7 working days from receipt. You will be responsible for all postage costs and must ensure that the items are returned in the original condition they were received in - unused with all original packaging and all parts. The items must be packed securely before returning to us. We highly recommend that all returns are made using recorded post, we will not be held responsible for any loss or damage whilst in transit.

Items that are returned to us in a used/un-sellable condition will be sent back to you. You will be responsible for all return postage and no refund will be issued.

Initial postage costs are non-refundable. If you decide to cancel your order, the original cost of postage will be deducted from your final refund.

Atomizers and tank systems are both non-returnable and non-refundable once used.

Drip tips along with open or un sealed bottles of E-Liquid may not be returned under any circumstances due to hygiene reasons.

Our return address is;

Puff Dad E Vaping Supplies 
12 Highbridge Street
Waltham Abbey
If you have any questions related to the above or you are unsure please call us on  01992 700770