Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

the materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.


Information about us

WWW.PUFFDADE.COM is a site operated by Paul Law  Our registered office is 12 Highbridge Street, Waltham Abbey,Essex,EN9 1DG

Accessing oursite

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.


This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to oursite

We process information about you in accordance with our privacy policy


By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from oursite

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law ofEnglandandWales.

Trade marks


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


Packages are generally dispatched within 1 day of receipt of payment and are shipped via Royal Mail 1st class or Royal Mail 1st class signed for with tracking and drop-off with signature, 

Orders received prior to 3.30pm will usually be despacthed on the same day, orders after this will be processed the next day. Orders on Saturdays need to be in by 10.30 am to be despatched the same day.

Larger orders are sent via My Hermes on a 1-3 day delivery to keep costs down if you require bigger orders sent first class  please use the notes section from the checkout pages, this will incur a small charge which you will be notified of.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

If in the event you fail to get an email reminder of your tracking Number this can be obtained from within your account section.

Orders above £45.00 are shipped FOC. please select the first class service if your order is in excess of £45.00 selecting Special Delivery will be chargable.

Saturday Deliveries

We do Offer a Saturday service  at an extra cost but this must be with us by 3pm, orders after this time will not make the cut off time at the local post Office.

Special Delivery

Special delivery' Guaranteed next day is available for Monday to Thursday orders, there is no point selecting this option on a Friday as Royal Mail will deliver Monday, The same applies with orders placed on a Saturday  Royal Mail do not work Sundays and the earliest you will receive your parcel is Tuesday. Also note orders made after 3.30pm will be processed the next working day we are limited to the working hours of the postal service, there is no over ride for Special delivery.

All our products if live on the site are in stock however on the odd occasion where we have a damaged product that could not be sent we will advise you prior to sending its absolutly paramount you check your Telephone numbers and or Email addresses are correct so we can contact you should a problem arise.

Notes on next day and Special delivery

We have had a spell of people ordering on Saturday and using the Guaranteed next day delivery option its imperative you read above as we use a third party delivery service in most cases Royal Mail, they do not deliver Sundays. Also Royal mail do not provide a regular Special delivery for Saturday Unless you specify a Saturday delivery this is chargeable and available in our delivery options, however we have found 80% of parcels ordered on a Friday do in fact get delivered Saturday using our standard service, The DPD Next day delivery service is subsidised by Puff Dad E Vaping Supplies, please note occasionally this service can take up to 3 days we cannot be held responsible if this happens and we have carried out our contractual requirements as stated, sometimes issues happen outside of our control and there is nothing we can do, we will not get into financial discussions regarding refunds for shipping if a product does not arrive next day however we will endeavour to determine what the problem is with the couriers.

Puff Dad E Vaping Supplies reserves the right to change couriers at anytime. 


Returns & Refunds

We really hope you are pleased with the products you receive from us, However if you do experience an issue or a problem with your order please contact us and we will do our best to resolve it as quickly as possible.

If an item you have received is either faulty or incorrect please notify us within 7 days of receiving them. Once the item has been returned to us we will inspect it and arrange for it to be replaced or refunded (either partially or fully). Replacement items will be subject to current stock levels. If the item is faulty or incorrect due to our error we will pay for all return postage costs, however if we find the item to be correct/functional upon inspection you will be responsible for any postage costs in order to send the item back to you.

Please use the RMA section for all returns this can be found in your account section of this site click on the purchase invoice and use the return item function, this will ensure a full paper trail is kept and you will be updated at each stage.

Under the Distance Selling Regulations Act you have the right to cancel your order and return any items purchased from us within 7 working days from receipt. You will be responsible for all postage costs and must ensure that the items are returned in the original condition they were received in - unused with all original packaging and all parts, Please note that if an item has been opened and we have to send the package off for cleaning and re sealing there will be a 20% handling charge deducted from your refund The items must be packed securely before returning to us. We highly recommend that all returns are made using recorded post, we will not be held responsible for any loss or damage whilst in transit.

Items that are returned to us in a used/un-sellable condition will either impose a 20% handling, restocking, re sealing charge or be sent back to you. You will be responsible for all return postage and if returned no refund will be issued.

Initial postage costs are non-refundable. If you decide to cancel your order, the original cost of postage will be deducted from your final refund.

Atomizers and tank systems are both non-returnable and non-refundable once used.

Drip tips along with open bottles of E-Liquid may not be returned under any circumstances due to hygiene reasons.

Please note

Regardless of circumstances we will not be held responsible for any devices that have been upgraded or modified this includes firmware updates, these are carried out at the users own risk, 

Our return address is;

Puff Dad E Vaping Supplies 

12 Highbridge Street

Waltham Abbey



Your concerns

If you have any concerns about material which appears on our site, please contact Paul@puffdade.com

Thank you for visiting our site.